Back Office

 

Company Conformance Statements

 

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Partners in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural/ ethnic differences

• Demonstrates personal and professional integrity

• Maintains confidentiality at all times

• Interact professionally with colleagues, patients and their families.

• Anticipates and responds to customer needs; follows up until needs are met

• Demonstrates collaborative and respectful behavior

 

Responsibilities/Duties/Functions/Tasks

 

• Report to clinical coordinator or practice administrator

• Perform nursing procedures under supervision of physician or physician assistant

• Assist physician and physician assistant in exam rooms

• Escort patients to exam rooms, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart

• Give instructions to patients as instructed by physician or physician assistant

• Ensure all related reports, labs and information is filed is available in patients' medical records prior to their appointment

 

Knowledge, Skills and Other Abilities

 

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Coordination — Adjusting actions in relation to others' actions.

• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

 

Education/Training/Experience:

 

• Preferred: Graduate from an accredited medical assistant program or formal medical service training program of the United States Armed Forces OR Associates degree or higher in a clinical healthcare field (such as LVN, RN, Medical Technologist) and two years back office medical experience

 

Licenses/Certifications:

 

• Current CPR certification