Front Office 

 

Company Conformance Statements

 

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

  • Partners in the mission and upholds the core principles of the organization

  • Committed to diversity and recognizes value of cultural/ ethnic differences

  • Demonstrates personal and professional integrity

  • Maintains confidentiality at all times

  • Interact professionally with colleagues, patients and their families.

  • Anticipates and responds to customer needs; follows up until needs are met

  • Demonstrates collaborative and respectful behavior

  • Receptive to others’ ideas and opinions

  • Work effectively as a team contributor on all assignments

  • Contributes to a positive work environment

  • Demonstrates flexibility and willingness to change

  • Identifies opportunities to improve clinical and administrative processes

  • Makes appropriate decisions, using sound judgment

  • Speaks up when team members appear to exhibit unsafe behavior or performance

  • Continuously validates and verifies information needed for decision making or documentation

  • Stops in the face of uncertainty and takes time to resolve the situation

  • Demonstrates accurate, clear and timely verbal and written communication

  • Actively promotes safety for patients, families, visitors and co-workers

  • Attends carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

 

Responsibilities/Duties/Functions/Tasks

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  • Registers patients for clinical services, ensuring that complete and accurate information is obtained

    • Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database

    • Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules

  • Accountable for the efficient operation of the front desk and reception function for a clinic

    • Serves as first point of contact for patients and visitors and determines purpose of visit.

    • Answers and screens telephone calls and takes accurate messages.

    • Responds to inquiries and provides appropriate information or refers to staff  member

  • Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department

    • Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines

    • Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.

    • Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times

 

Minimum Qualifications:  One year experience in an office environment; HS/GED

 

Preferred Qualifications:  Medical office and or customer service experience preferred

 

Special Position Requirements:  Basic computer skills 50 wpm; MS Word, Excel, PowerPoint, Access; Specialized database applications per department

 

Work Requirements: MS Word, Excel, PowerPoint, Access Specialized database applications per department

If interested, please send your resume to: humanresources@chicoicmc.com