Front Office 

 

Company Conformance Statements

 

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Partners in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural/ ethnic differences

• Demonstrates personal and professional integrity

• Maintains confidentiality at all times

• Interact professionally with colleagues, patients and their families.

• Anticipates and responds to customer needs; follows up until needs are met

• Demonstrates collaborative and respectful behavior

• Receptive to others’ ideas and opinions

• Work effectively as a team contributor on all assignments

• Contributes to a positive work environment

• Demonstrates flexibility and willingness to change

• Identifies opportunities to improve clinical and administrative processes

• Makes appropriate decisions, using sound judgment

• Speaks up when team members appear to exhibit unsafe behavior or performance

• Continuously validates and verifies information needed for decision making or documentation

• Stops in the face of uncertainty and takes time to resolve the situation

• Demonstrates accurate, clear and timely verbal and written communication

• Actively promotes safety for patients, families, visitors and co-workers

• Attends carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

 

Responsibilities/Duties/Functions/Tasks

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• Registers patients for clinical services, ensuring that complete and accurate information is obtained

  • Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database

  • Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules

• Accountable for the efficient operation of the front desk and reception function for a clinic

  • Serves as first point of contact for patients and visitors and determines purpose of visit.

  • Answers and screens telephone calls and takes accurate messages.

  • Responds to inquiries and provides appropriate information or refers to staff  member

• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department

  • Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines

  • Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.

  • Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times

 

Minimum Qualifications:  One year experience in an office environment; HS/GED

 

Preferred Qualifications:  Medical office and or customer service experience preferred

 

Special Position Requirements:  Basic computer skills 50 wpm; MS Word, Excel, PowerPoint, Access; Specialized database applications per department

 

Work Requirements: MS Word, Excel, PowerPoint, Access Specialized database applications per department